1. The Laws of the Republic of South Africa shall in all respects govern this agreement.

2. Lion Roars reserves the right to amend rates & terms without prior notice.

3. Rates are in South African Rand and include VAT.

4. No Tourism Levy is charged at present.

5. Reservations Procedure:
- All Reservations must be placed in writing with Lion Roars
- Central Reservations as follows: (T) +27 (0) 21 424 1530 / (E) reservations@lionroars.com.

6. Single Rate:
- Single rates are displayed.
- For Peak Season no single rates are sold.

7. Rate Inclusions:
- Accommodation, breakfast, in-room tea and coffee.
- Plett Quarter Apartments: accommodation only

8. Rate Exclusions:
- All drinks, transfers, telephone calls, laundry and any items of a personal nature.
- Parking Fees: Paid parking applies at Kloof Street Hotel, Old Bank Hotel & Plett Quarter Hotel & Apartments. Parking rates are available on request.

10. Town Lodges & Plett Quarter Apartments
- Check-In & Out Times:
- Check-in: 2 pm | Apartments: 3 pm
- Checkout: 10 am

11. Group Bookings:
- Group Definition: 10 Rooms or more constitute a group.
- Group bookings will be quoted off BAR

12. Guide & Driver Room/s:
- 1 Complimentary room for the tour leader or guide for every 10 rooms booked per night.

13. Block Out Dates / Peak Dates:
- No single rates will be accepted.
- Supplement of R2500 will apply over block out dates, please see block out dates list.

14. Provisional Bookings:
- Bookings Made More Than 45 Days in Advance:
- Provisional reservations made more than 45 days prior to arrival date will be held for a maximum of seven (7) calendar days. If confirmation and payment are not received within this period, the booking will be automatically released.

15. Bookings Made Within 45 Days of Arrival:
- For reservations made within 45 days of arrival date, provisional bookings will be held for up to seventy-two (72) hours. After this period, the booking will be automatically released by the system if not confirmed.

16. Block-Out Dates:
- During designated block-out periods, provisional bookings will only be held for twenty-four (24) hours. Failure to confirm within this timeframe will result in the automatic release of the reservation.

17. Deposit/Payment Policy FIT:
- 30 Days prior to arrival: 100% Pre-payment. All bookings must be guaranteed with prepayment via a valid credit card or if the Tour Operator has an authorised account with Lion Roars.
- 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.

18. Cancellation Policy:
- Town Lodges & Plett Quarter Apartments
- 29–15 days before arrival: 50%
- 14 – 01 days before arrival: 100%
- No Show: 100%